Covid-19 Policy & Procedures
Our Priority is taking care of our team and the safety of our customers. We are closely following the official COVID-19 recommendations and implementing safety measures as we open up in correspondence with the governments colour coded COVID response framework.
Currently, London Ontario is allowing retail stores to reopen so our store will return to our regular hours of Tuesday - Friday 10-4 pm & Saturday 10-2 pm.
In order to keep everyone safe we will be implementing the following safety procedures at our store:
- hand sanitization stations available upon entry and at checkout
- plexiglass barriers at our cash desk
- limiting the number of customers in the store
- employee and customer use of facemasks
- increased cleaning and sanitization of high traffic areas
- encouraging contactless payment and emailed receipts
We will no longer be offering curbside pickup however local pickup at our store is ALWAYS available - please just enter at the main doors and let us know your order details and we will retrieve your order as quickly as possible.
We will be offering returns on items purchased as holiday gifts up until MARCH 1st! After March 1st we will transition into an exchange only policy or you may receive a store credit to put towards your next purchase either online or in-store. Please remember items must be UNWORN and UNWASHED in order to complete an exchange or return.
If you would like to return items by mail, you may ship your online order back to us at :
11-1525 Jim Allen Way Suite 11
Please use a trackable method to mail your online order back and include the required order information (order number, name and date purchased).
Once we receive your order we will process the refund for you. Please note the refund will be processed onto the original method of payment and can take up to 7 business days to show up in your account.
Thanks for your patience during these unprecedented times, your support and positive words are so appreciated!