Covid-19 Policy & Procedures
We are open!
Our priority is taking care of our team and the safety of our customers. We are closely following the official COVID-19 recommendations and implementing safety measures in correspondence with the governments COVID-19 response framework.
Currently, Ontario is allowing non-essential retail stores to open at 15% capacity so our retail store will be open from:
Tuesday - Friday: 10-4 pm
Saturday: 10-2 pm
In order to keep everyone safe we will be implementing the following safety procedures at our store:
- increased hand sanitization stations available
- plexiglass barriers
- employee and customer use of facemasks
- increased cleaning and sanitization
- encouraging contactless payment and emailed receipts
We are offering returns/exchanges in store. Please visit our FAQ’s for our current return policy. Items must be UNWORN and UNWASHED in order to complete an exchange or return.
If you would like to return items by mail, you may ship your online order back to us at :
11-1525 Jim Allen Way Suite 11
Please use a trackable method to mail your online order back and include the required order information (order number, name and date purchased).
Once we receive your order we will process the refund for you. Please note the refund will be processed onto the original method of payment and can take up to 7 business days to show up in your account.
Thanks for your patience during these unprecedented times, your support and encouragement are so appreciated!