covid-19 update


Covid-19 Policy & Procedures


Our Priority is taking care of our team and the safety of our customers. We are closely following the official COVID-19 recommendations and implementing safety measures in- store.
Currently London Ontario is operating in a provincial lockdown, so our retail store will be closed in correspondence with the current Ontario Government mandate. Our store will re-open when the provincial restrictions are lifted.

During the Lockdown we will be offering Curbside Pickup


Shop safely and comfortably with our contactless Curbside Pick Up service. Place your order online, and we'll notify you when it's ready for pick up. Starting DEC 30th, our curbside pickup hours are:
Wednesdays 10-4
Saturdays 10-2


Steps for Curbside pickup:


1. Please have the ORDER NAME ready and let us know when you placed your order. Orders are arranged alphabetically by last name so please double check that you have this information correct.
2. When you arrive please park in the parking lot directly beside our store.
3. To receive your items please call the phone number listed on the signage that can be found beside the windows facing the parking lot.
4. Once we receive your ORDER NAME we will deliver your items to you as quickly as possible.


Curbside Returns/Exchanges


As of JANUARY 5th, we will ONLY be offering a straight item exchange curbside (meaning
the same item exchanged for an alternate size or colour).
You must have your order number ready and the exchanged items must not be worn and have the tags still attached.

Steps for Curbside pickup:


1. Please have the ORDER NAME & NUMBER ready.
2. When you arrive please park in the parking lot directly beside our store.
3. Please call the phone number listed on the signage that can be found beside the windows facing the parking lot and indicate what item you would like to exchange for.
4. We will come out and swap the item with you as quickly as possible. All exchanged items will be placed in a bin and held out of inventory for 48 hours.


We will not be offering full Returns Curbside during the lockdown, when we re-open we will be allowing Returns/Exchanges for items purchased as gifts for an additional 30 days. Please hold on to your unwashed, unworn items until these restrictions are lifted.


If you would like to return items by mail, you may ship your online order back to us at :


11-1525 Jim Allen Way Suite 11
London Ontario
N6K 0E1


Please use a trackable method to mail your online order back, include the order information (order number, name and date purchased).
Once we receive your order we will process the refund for you. The refund will be processed onto the original method of payment and can take up to 7 business days to show up in your account.