All exchange/returns must be made within 30 days of purchase. We accept only items that have not been worn, soiled, washed, altered with labels and tags attached. If the items have been returned after the 30 days, an exchange or a store credit will be issued. For returns we will refund the value of your returned items using the same physical payment method initially used for the purchase.
To exchange/return your items please visit us in store at our retail location. If you had your items shipped you can post back to:
Os & Oakes
Unit 11- 1525 Jim Allen Way
Please include the invoice number, your name and the reason for the exchange/returns. Please note we do not offer free postage on exchanges/returns and the customer is responsible to pay for the shipping cost to exchange/return their items. We recommend you use a trackable postage option, so that we can track your items on their way back to us. Purchases shipped to the USA will be final sale.
As our inventory is limited we are unable to hold items for exchange/purchase. To secure your items for exchange you must place a new order with the new items you would like. If the new items you are looking to exchange for are unavailable, we will contact you with alternative options or issue a refund for the items.